top of page

Terms of Sales

These conditions of sale are concluded on the one hand by the company Louise Hendricks eurl, registered in the Paris Trade and Companies Register under the number: 484 135 991,  hereinafter referred to as " company Louise Hendricks" or "Louise Hendricks" and on the other hand, by any natural or legal person wishing to make a purchase via the website
“” hereinafter referred to as “the buyer”.

Placing an order for goods on the site implies the Customer's full and complete acceptance of these general conditions of sale, to the exclusion of all other documents, such as prospectuses or catalogs, issued by Louise Hendricks or one of its partner service providers who have only an indicative value.
No particular condition of the Customer can, except formal and written acceptance by Louise Hendricks, prevail over these general conditions. Any contrary condition will therefore be unenforceable against  Louise Hendricks, in the absence of express acceptance, regardless of when it may have been brought to her attention.
Louise Hendricks is entitled to make changes to these general conditions of sale at any time. The applicable general conditions will be those in force on the day of receipt of the order.
The fact that Louise Hendricks does not take advantage at a given time of any of these general conditions of sale cannot be interpreted as a waiver to take advantage of them later.
Louise Hendricks will only be committed to executing the order after it has accepted the Customer's order, confirmed by email sent to the Customer.

The products are offered within the limit of stocks available on the day of acceptance of the order.
In accordance with Article L. 111-1 of the Consumer Code, the Purchaser may, at the time of his order, take note, on the website, of the essential characteristics of the products he wishes to order.
The catalog of products  Louise Hendricks, can evolve permanently.

The prices on the site are expressed individually in euros, all taxes included, and correspond to the price in force on the day of the order.
They do not include shipping costs, invoiced in addition to the price of the products purchased according to the amount of the order. The shipping costs will be indicated before the registration of the order by the Buyer.
In all cases, the invoices will be dated the day the products are sent.
The catalog prices are given inclusive of all taxes and are indicative. They are subject to change at any time, depending on market developments and the availability of the products and services desired by the Customer.
The Louise Hendricks company only guarantees the price to the buyer on the day of confirmation of the order.

Payment must be made when ordering online by the Buyer. At no time can the sums paid be considered as a deposit or down payment.
All orders are payable in euros, all taxes and mandatory contributions included. Any bank charges (such as exchange commissions) remain the responsibility of the Buyer (including in the case of a refund).
The Buyer guarantees to the company Louise Hendricks that he has the necessary authorizations to use the method of payment chosen for his order, when registering his order form.
The Louise Hendricks company reserves the right to suspend or cancel any execution of an order and/or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum which would be owed by the Purchaser, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site.
Penalties are automatically applicable to amounts unpaid after a period of ten days following the date of payment or upon notification of the rejection of bank payment. The delivery of any new order may be suspended in the event of late payment or partial payment of a previous order, notwithstanding the provisions hereof.
Louise Hendricks reserves the right to request a photocopy of the Purchaser's identity card and/or, where applicable, bank card (front only) for any payment by bank card.
As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party authorized by law or designated by the company Louise Hendricks for the sole purpose of verifying the identification of the Purchaser of the validity of the order, the method of payment used and the delivery envisaged.
The Louise Hendricks company retains full ownership of the products sold until full payment has been received.

Delivery will be made to the place noted by the buyer on the site.
If the Customer refuses or does not take delivery of the product ordered or if delivery cannot be made due to incorrect or incomplete information provided by the buyer,   The Louise Hendricks company is in right to claim immediate and full payment of all additional costs resulting from the refusal to accept or failure to receive said delivery.
Purchase invoices are sent by e-mail to the e-mail address noted by the Buyer on the Site or by post to the postal address indicated.
The products sold by  the company Louise Hendricks travel in all cases at the risk and peril of the Customer, who is responsible for making any complaint according to the provisions of article 6 below.
The site  allows you  to separate the delivery address and the billing address to have you delivered simply wherever you are.

Shipping fees :

The amount of shipping costs depends on the place of delivery and the weight of the order (price list available on request). In all cases the delivery costs are indicated to you before validation of the order.

Delivery delay :

Delivery is by La Poste, Colissimo access or letter followed in France and Colissimo expert internationally.
1.    delivery within 48 hours  for France
2.    D+5 to 7 for international deliveries, depending on the delivery area

Deliveries are made according to the availability of the products, in the order of arrival of the orders.
Louise Hendricks cannot be held responsible or liable for late payment penalties or compensation, of any nature whatsoever, in the event of delay or absence of delivery of products and/or services, for circumstances beyond of his will.
If these deadlines are exceeded by more than 7 days and not due to a case of force majeure, the Purchaser has the possibility of canceling his order by registered letter with acknowledgment of receipt. The Louise Hendricks company will then carry out an investigation with the carrier before any reimbursement of the products ordered and not delivered.
The Buyer may request the cancellation of his order for failure to deliver within the contractual period, within a maximum period of sixty working days from the exceeding of the maximum period indicated for the delivery of the products. All of the sums paid by the Buyer will then be returned to him if the entire order is returned, in the form of a credit note or reimbursement, at the Buyer's choice, as soon as possible and at the latest within thirty days following the date on which the Buyer exercised his right to obtain the cancellation of his order.
Receipt of products:
Any reservations to the delivery of a product must be brought to the attention of  the company Louise Hendricks by email or registered letter within three (3) days.
It will be up to the Customer to provide any justification as to the reality of the defects or anomalies observed.
In the event of an apparent defect or non-compliance of the product delivered, duly noted by  the company Louise Hendricks. The Customer may obtain a free replacement or refund of the product, at the choice of  the company Louise Hendricks, excluding any damages or any other compensation of any kind whatsoever .
No dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of La Poste being authentic.
If the Buyer notices an anomaly in the package (open or damaged package), he must not open it and return it to the post office within five days. Have a “spoliation report” drawn up. Opening the package cancels any possibility of recourse to the post office.
The buyer must report the problem encountered to the company Louise Hendricks by sending an email to the following address:  
If the Buyer notices an anomaly in the contents of the package (missing product, damaged product, etc.), the Buyer or the recipient of the products ordered must report this anomaly to the company Louise Hendricks by sending an email to contact@louisehendricks. com. Any reservations to the delivery of a product must be brought to the attention of the company Louise Hendricks by email or by registered letter within three (3) days.

In accordance with article L. 121-20 of the Consumer Code, the Buyer has a period of 14 days from the day of receipt of his order to withdraw and 14 additional days to return the object to us at his expense. of its withdrawal, provided that the payment was made via PayPal. The refund of the amount of the product (excluding postage) will be made upon receipt of the goods in perfect condition by PayPal transfer.
The products must imperatively be returned to the company Louise Hendricks according to the methods described in Article 8 - below.
No refund will be made on payments by check or gift certificate.

The delivered products must be returned by the Buyer to Louise Hendricks according to the instructions below. The products must imperatively be returned to the Louise Hendricks company in their original state (packaging, accessories, instructions, etc.) accompanied by a letter signed by the Buyer.  The Louise company Hendricks accepts returns within fourteen days from the date of receipt of the order.
The return shipping costs of the package are the responsibility of the Buyer.
If the Buyer wishes to exchange the products ordered, the delivery costs will be at his expense.
To return a product imperatively follow the following instructions:
1. Send an email to           _cc781905-5cde-3194 -bb3b-136bad5cf58d_           _cc781905 -5cde-3194-bb3b-136bad5cf58d_         _cc781905-5cde-3194- bb3b-136bad5cf58d_ 2.    Use the original packaging to return the product(s) in perfect condition and unworn.
3.    Complete and attach a return letter mentioning the reasons for return. Returns without a return slip are not accepted.
4.    Send the parcel by registered mail with acknowledgment of receipt
5. The company Louise Hendricks does not accept postage due parcels. Any risk related to the return of the product is the responsibility of the Buyer.

The personal data collected by Louise Hendricks will not be transferred to third parties.
The buyer has a right to access and rectify personal data concerning him, on simple request addressed to the company  Louise Hendricks at

The Customer agrees to receive promotional offers from the company Louise Hendricks
by email.

All elements of the site are and remain the exclusive intellectual property of Louise Hendricks. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound.

1.    The damaged jewel must be returned at the buyer's expense. Any risk related to the return of the product is the responsibility of the Buyer
2.    It will be repaired after quotation and validation of the quotation by the buyer and returned within a maximum period of 1 month.

French law is the only applicable to these general conditions of sale.
Any dispute, whatever its nature, as well as any dispute relating to the formation or execution of the order or these general conditions of sale will be submitted to the competent courts of Grasse to which jurisdiction is expressly attributed. .
This clause applies even in the event of summary proceedings, incidental claim, multiple defendants or warranty claim, and regardless of the mode and terms of payment, without any clauses that may exist in the general conditions of the Customer may obstruct the application of these provisions.

bottom of page